Shipping policy

Thank you for shopping at GTRACING OUTLETS. Please read our shipping policy carefully before placing your order.

1. Free Shipping
We offer free standard shipping on most orders within the contiguous United States and Canada. Please note that certain products may be subject to a shipping fee, which will be clearly displayed at checkout before you complete your purchase.

2. Shipping Regions
We ship to the contiguous 48 U.S. states and Canada. Please note that orders may be fulfilled from different warehouses depending on the product and your location.

We currently do not ship to the following locations:
- Alaska
- Hawaii
- Guam
- Puerto Rico
- Northern Mariana Islands
- Armed Forces Americas (AA)
- Armed Forces Europe (AE)
- Armed Forces Pacific (AP)

We also do not ship to P.O. Boxes, APO/FPO addresses, or other international destinations at this time.

3. Processing Time
Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays) after payment confirmation. You will receive an email notification once your order has been shipped.

4. Estimated Delivery Time
Standard shipping typically takes 2–4 business days after dispatch, depending on your location. Canadian orders may require additional transit time. Delivery times may vary during peak seasons or due to carrier delays.

5. Carriers
We ship via trusted carriers including UPS, FedEx, USPS, and Canada Post. The carrier will be selected based on your location and order size.

6. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package directly on the carrier's website or via your order confirmation page.

7. Shipping Damage
If your item arrives damaged, please contact us within 48 hours of delivery at info@gtracing.com with your order number and photos of the damage. We will work quickly to resolve the issue.

8. Lost or Missing Packages
If your tracking shows as delivered but you haven't received your package, please contact us within 7 days at info@gtracing.com with your order number. We will work with the carrier on your behalf to investigate and resolve the situation as quickly as possible.

9. Contact Us
For any shipping-related questions, please reach out to our customer support team:
- Email: info@gtracing.com
- Phone: 877-236-5969 (Mon–Fri, 8:30AM–5:30PM CST)